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Using Health Care Benefits


During this current environment of uncertainty, and your everyday life having been turned upside down, we wanted to provide you with some information that will we hope will be helpful as you navigate through the steps of caring for yourself and your family. 

First and foremost, pay attention to your health.  Definitely avoid being in a crowd, and as much as possible avoid face-to-face contact with others.  Wash your hands frequently, and always after being out in any public area.  In the event that you do start feeling ill with the symptoms of COVID-19, take steps right away to learn if you need to be tested.   The Centers for Disease Control (CDC) recommends the following:

  • If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice (be sure to call before going to the doctor’s office, urgent care, or emergency room)
  • Stay home except to get medical care
  • Separate yourself from other people in your home, this is known as home isolation
  • Wear a facemask if you are sick

We encourage you to visit the CDC website ( for complete information as well as up-to-date information on how the Coronavirus is impacting the United States. 

We also encourage associates to contact your insurance provider to learn of any special coverage provisions have been implemented for any COVID-19 testing or treatment.  For those of you insured under the Haynes/Dump medical plans, Anthem will cover COVID-19 testing at no cost.   This applies regardless of the plan in which you have enrolled.

Further, to help you comply with the CDC recommendation of not visiting a medical facility if you are showing any symptoms, Anthem will waive all fees for any virtual medical visits through the “LiveHealth  Online” provision in our policy.  Shown below are the details of this and other measures that Anthem has put into place to help members.  Again, this applies to all members in any plan.

Here’s how your Anthem plan helps:

  • Check symptoms and get doctor visits from home. Members can download the free Sydney Care mobile app for a quick and easy way to evaluate symptoms. They can connect with a doctor through a LiveHealth Online video session or a Virtual Care text session right from their smartphone. The doctor they connect with can evaluate their symptoms, help them understand whether they’re at risk for COVID-19, and let them know whether they need to visit a local health care provider in person for COVID-19 testing. LiveHealth Online is available for members at no extra cost through June 14, 2020.

    Sydney Care is available to download now on Android or iOS. This app should accompany the Sydney Health app. Coronavirus Assessment functionality is in development and expected to be available within the next week. Members can also log in to their account and connect to LiveHealth Online.
  • More flexible pharmacy benefits. Members can refill most prescriptions early. Anthem is relaxing early prescription refill limits, where permitted, for members who wish to receive a 30-day supply of most maintenance medications early.

    Additionally, our plan includes a 90-day mail-order pharmacy benefit and you should talk to your doctor about whether changing from a 30-day supply to a 90-day supply is appropriate. You can get their 90-day supply through our home delivery pharmacy for most medications. Call the Pharmacy Member Services number on their ID card to learn more.
  • If members need a COVID-19 test, it’s covered. Your Anthem health plan covers COVID-19 testing and the visit where they get the test with no out-of-pocket costs. If diagnosed as having COVID-19, your Anthem health plan benefits apply to treatments.  For specific coverage information for treatment, call the Anthem number shown on the back of your card.

STAY INFORMED!! (Control + click to open each document)

We will continue to keep you informed of any updates to our current insurance coverage.  We do recognize that the coverage information applies only to associates enrolled in the Company’s medical plans but much of this information will be helpful to all associates. 

For specific individual benefit questions please contact —

Benefits Manager, Shirley DiDomenico (757) 998-8944 or HR (757) 552-1500.

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