CARE BENEFITS TO TAKE CARE OF YOURSELF AND COVERED FAMILY MEMBERS
During this current environment of
uncertainty, and your everyday life having been turned upside down, we wanted
to provide you with some information that will we hope will be helpful as you
navigate through the steps of caring for yourself and your family.
First and foremost, pay attention to
your health. Definitely avoid being in a crowd, and as much as possible
avoid face-to-face contact with others. Wash your hands frequently, and always
after being out in any public area. In the event that you do start
feeling ill with the symptoms of COVID-19, take steps right away to learn if
you need to be tested. The Centers for Disease Control (CDC)
recommends the following:
- If you think you have been exposed to
COVID-19 and develop a fever and symptoms, such as cough or difficulty
breathing, call your healthcare provider for medical advice (be sure to call
before going to the doctor’s office, urgent care, or emergency room)
- Stay home except to get medical care
- Separate yourself from other people in
your home, this is known as home isolation
- Wear a facemask if you are sick
We encourage you to visit the CDC
for complete information as well as up-to-date information on how the
Coronavirus is impacting the United States.
We also encourage associates to contact
your insurance provider to learn of any special coverage provisions have been
implemented for any COVID-19 testing or treatment. For those of you
insured under the Haynes/Dump medical plans, Anthem will cover COVID-19 testing
at no cost. This applies regardless of the plan in which
you have enrolled.
Further, to help you comply with the CDC
recommendation of not visiting a medical facility if you are showing any
symptoms, Anthem will waive all fees for any virtual medical visits through the
“LiveHealth Online” provision in our policy. Shown below are the
details of this and other measures that Anthem has put into place to help members.
Again, this applies to all members in any plan.
Here’s how your Anthem
- Check symptoms and get doctor
visits from home. Members can download the free Sydney Care mobile app
for a quick and easy way to evaluate symptoms. They can connect with a
doctor through a LiveHealth Online video session or a Virtual Care text
session right from their smartphone. The doctor they connect with can
evaluate their symptoms, help them understand whether they’re at risk for
COVID-19, and let them know whether they need to visit a local health care
provider in person for COVID-19 testing. LiveHealth Online is available
for members at no extra cost through June 14, 2020.
Sydney Care is available to download now on Android or iOS. This app
should accompany the Sydney Health app. Coronavirus Assessment
functionality is in development and expected to be available within the
next week. Members can also log in to their anthem.com account and connect to LiveHealth Online.
- More flexible pharmacy benefits. Members can refill most prescriptions early. Anthem is
relaxing early prescription refill limits, where permitted, for members
who wish to receive a 30-day supply of most maintenance medications early.
Additionally, our plan includes a 90-day mail-order pharmacy benefit and
you should talk to your doctor about whether changing from a 30-day supply
to a 90-day supply is appropriate. You can get their 90-day supply through
our home delivery pharmacy for most medications. Call the Pharmacy Member
Services number on their ID card to learn more.
- If members need a COVID-19 test, it’s covered. Your Anthem health plan covers COVID-19 testing and
the visit where they get the test with no out-of-pocket costs. If
diagnosed as having COVID-19, your Anthem health plan benefits apply to
treatments. For specific coverage information for treatment, call
the Anthem number shown on the back of your card.
STAY INFORMED!! (Control + click to open
We will continue to keep you informed of
any updates to our current insurance coverage. We do recognize that the
coverage information applies only to associates enrolled in the Company’s medical
plans but much of this information will be helpful to all associates.
specific individual benefit questions please contact —
Manager, Shirley DiDomenico (757) 998-8944 or HR (757) 552-1500.